It is said that the language keeps changing every 100 miles you travel, irrespective of your demographics or direction. But, when it comes to expanding your business globally, you need to be capable of communicating in multiple languages no matter what your geographical location is. Businesses are now able to see the benefits of being multilingual while communicating with global customers as they expand their territories for revenue growth.
Since multilingual capabilities are not possessed by every human agent communicating with customers, business strategists are now targeting to deploy AI-powered intelligent chatbots into their support system. …
Consumer behavior has witnessed a whirlwind of changes in the past decade. Technological developments have enabled all industries to embrace digital transformation at scale. According to IDC, by 2023, digital transformation investment is expected to approach $7 trillion as companies build on existing strategies and investments, becoming digital-at-scale future enterprises.
The Customer Experience Officer has snatched away advertising budgets. And, rightly so. Customers no longer care about which celebrity is promoting the products. They demand the finest experience across all touchpoints — online and offline. …
For many years, WhatsApp has served as an informal channel for commerce. And it has increased even more during COVID-19, as the need for shopping assistance across a buyer’s journey has never been stronger. That’s why some of the updates unveiled at Facebook’s recent F8 Refresh conference are so crucial. WhatsApp has introduced two new interactive elements for the Business API: List Messages and Quick Reply buttons, making it easier for brands to have conversations with their customers.
At Haptik, we have been a part of the beta release of these feature updates and have implemented them for Reliance Jio…
According to a report released by transaction advisory firm RBSA Advisors , the Indian ed-tech industry’s market size is set to reach $30 billion in 10 years. The country has become the second-largest market for E-learning after the US.
India is also home to some of the most prestigious institutes in the world. The IITs and the IIMs have a track record of producing global leaders. The country also has some of the largest ed-tech startups in the world.
The usage of technology in the education sector was only limited to classrooms. …
Banking Chatbots: How Does Omnichannel Digital Banking Enhance CX
Like every other domain, banking is increasingly looking at digital transformation as the foundation for resilient and profitable future operations. According to Gartner, the adoption of digital technologies is the most significant trend in the banking industry. Successful digital transformation stands on four pillars; customer experience (CX), technology, workforce reskilling, and process innovation. The last three pillars are the tools to enhance the ultimate customer experience. Banking chatbots are proving to be critical contributors to the elevated customer experience by enabling omnichannel banking. This article will examine how banking can benefit from enhanced CX through omnichannel digital banking. …
Last year exposed all of us to a global uncertainty no one ever anticipated. It cost us billions of lives and posed new challenges for economies to survive. At the same time, it also highlighted the need for innovation as healthcare workers and other professionals stepped up to adapt to the new normal & selflessly help others.
We at Haptik also did our bit to help during the pandemic. We built the official MyGov Corona Helpdesk, the world’s largest WhatsApp chatbot for the Indian Government. …
Being regarded as a pioneer in business by customers is an achievement by itself and we’d like to share one such achievement with all of you!
In only a few months of being listed on G2 — the world’s leading B2B software and services platform, we’re proud to let you know that Haptik has been recognized as a Category Leader in Bot Platforms & Live Chat categories by G2 in it’s Spring 2021 report.
As G2 categorizes companies as Leaders on the basis of customer reviews, this achievement is a testament of the love & support that our customers have…
Implementing a Conversational AI solution is integral for businesses that want to improve their Customer Experience. With the right strategy, you can engage with customers in human-like conversations while being cost-effective. However, with a plethora of solutions available, most CX and Digital Transformation professionals get confused between ‘chatbots’ and ‘intelligent virtual assistants’.
The principal question being — can ‘chatbot’ and ‘Intelligent Virtual Assistant’ be used interchangeably? Or does their scope, complexity, and capabilities vary?
Simply put, Intelligent Virtual Assistants (IVA) are evolved chatbot solutions to serve the needs of a modern-day enterprise customer. Chatbots are simple rule-based systems that can…
The digital transformation across the industries changes the traditional roles and responsibilities of CIOs, and InsureTech is no exception. Traditionally, the CIO role focused on the Information Technology (IT) strategy, initiatives, and implementation. Most of these responsibilities were inward-looking, in the sense that they looked at optimizing organizational efficiencies and information flow. However, the siloed organizations are no longer relevant, and the role of CIOs is expanding to assume a more business-oriented outlook. It is becoming more customer-centric and aims at optimizing the customer experience (CX) and engagement.
Thankfully, the technology evolution supports InsureTech CIOs to adapt to the changing…
Businesses have always had a robust customer support strategy. Contact centers have been at the center of this strategy for time immemorial. Customer expectations are rising and how! This puts brands under tremendous pressure (and opportunity!) to create hyper-personalized customer experiences to increase customer satisfaction and loyalty.
In the past few years, Conversational AI has disrupted the contact center industry. This has given brands an opportunity to rethink their customer service strategy. It’s expected that 20% of customer service interactions will be handled by Conversational AI agents by 2022. …
Haptik
Global leaders in Conversational AI, powering Intelligent Virtual Assistants (IVA) that transform Customer Experience
