Your brand needs a virtual assistant, and you have the opportunity to build it — that’s great. But one of the burning questions on your mind right now might be — where do you even start? The first step that you absolutely need to get right is use-case selection. Picking…

Haptik Earns #5 Spot on G2’s 2022 Best Software Awards for the Best Analytics & AI Category and also wins recognition as Best India Sellers We’re thrilled to let you know that Haptik has been recognized in G2’s 2022 Best Software Awards, placing #5 on the Best Analytics & AI…

Businesses have been quick to jump on the WhatsApp Business API bandwagon since the company’s Business API launch. And rightly so, who would want to miss an opportunity to connect with 2 billion active users and engage with them? That’s why today, WhatsApp Business API has become a powerful communication…

WhatsApp has become an integral part of every brand’s digital transformation strategy. The channel is being leveraged for a plethora of use cases across Customer Care and Conversational Commerce. More than 5 million+ brands are now using WhatsApp Business API to create provide an enhanced customer experience to its customers. …

Artificial Intelligence (AI) is changing our world, especially the way we interact. AI-powered chatbots are soon becoming a norm for most brands across the globe. With NLP (Natural Language Processing), AI chatbots have become equipped to understand the customer’s intent, study its interaction history and then provide a personalized response…

WhatsApp and Haptik have always believed in the power of messaging. Until now, WhatsApp was looked at as a customer service channel that can be used to resolve customer grievances. With recent developments, it is clear that WhatsApp wants to enable Commerce for millions of businesses. Big brands are taking…

At Haptik, we take pride in building the best Customer Experiences for our users — and their end-users, powered by Conversational AI. In the last 8 years, we have been leading the Conversational AI industry by building the most sophisticated Intelligent Virtual Assistants that exceed the expectations of brands &…

The Covid-19 pandemic saw the rise of the D2C commerce sector. One of the biggest challenges that D2C brands face when trying to build an online customer base is to engage with customers in personalized one-on-one conversations. WhatsApp aims to reduce this gap by providing you with the opportunity to…

Automate Instagram DMs, offer real-time support to your users on the platform they love, using Haptik’s Instagram Chatbots! Businesses and people are messaging each other more than ever. Conversations between brands & users on Instagram & Messenger have grown by 40%. Out of the 1.3bn active users on Instagram, more…