Jul 12Solving eCommerce Challenges with Conversational CommerceIndia is the eighth-largest market for eCommerce and is expected to reach US$350 billion by 2030. The vast mobile & internet penetration and the emergence of the pandemic have further accelerated the adoption of digital retail. According to Shopify, more than 150 million people made their first purchases online in…Conversational Commerce5 min read
Mar 15How is WhatsApp shaping Commerce? Stats, Tips, Case Studies & moreIn India, the leading phenomenon that has contributed to the rise of Conversational AI is WhatsApp. As of 2021, WhatsApp is the most popular global mobile messenger app worldwide, with approximately two billion monthly active users. …Whats App3 min read
Published in Chatbots Life·Feb 25WhatsApp Commerce for Insurance: Key Takeaways From Our WebinarWith WhatsApp expanding its capabilities and scope, it is evolving as a platform for conversational commerce, giving rise to the concept of WhatsApp commerce — offering and selling products and services to customers using WhatsApp as the primary channel. This development poses a massive opportunity for Insurance brands to leverage…Whatsapp Commerce7 min read
Published in Chatbots Life·Feb 24Start building your bots instantly with Intent DiscoveryYour brand needs a virtual assistant, and you have the opportunity to build it — that’s great. But one of the burning questions on your mind right now might be — where do you even start? The first step that you absolutely need to get right is use-case selection. Picking…Chatbots For Business3 min read
Published in Haptik·Feb 10Haptik gets recognized in G2 Best Software Awards 2022Haptik Earns #5 Spot on G2’s 2022 Best Software Awards for the Best Analytics & AI Category and also wins recognition as Best India Sellers We’re thrilled to let you know that Haptik has been recognized in G2’s 2022 Best Software Awards, placing #5 on the Best Analytics & AI…G 22 min read
Published in Chatbots Life·Jan 28Best WhatsApp Message Templates to use in 2022Businesses have been quick to jump on the WhatsApp Business API bandwagon since the company’s Business API launch. And rightly so, who would want to miss an opportunity to connect with 2 billion active users and engage with them? That’s why today, WhatsApp Business API has become a powerful communication…Whatsapp Chatbot10 min read
Published in Predict·Jan 12How to Increase Traffic to your WhatsApp Business AccountWhatsApp has become an integral part of every brand’s digital transformation strategy. The channel is being leveraged for a plethora of use cases across Customer Care and Conversational Commerce. More than 5 million+ brands are now using WhatsApp Business API to create provide an enhanced customer experience to its customers. …Whatsapp Chatbot10 min read
Published in Chatbots Journal·Nov 23, 202110 Best Chatbots In IndiaArtificial Intelligence (AI) is changing our world, especially the way we interact. AI-powered chatbots are soon becoming a norm for most brands across the globe. With NLP (Natural Language Processing), AI chatbots have become equipped to understand the customer’s intent, study its interaction history and then provide a personalized response…Chatbots7 min read
Published in Chatbots Life·Nov 18, 2021Reimagining the future of Commerce with WhatsAppWhatsApp and Haptik have always believed in the power of messaging. Until now, WhatsApp was looked at as a customer service channel that can be used to resolve customer grievances. With recent developments, it is clear that WhatsApp wants to enable Commerce for millions of businesses. Big brands are taking…Whatsapp Chatbot10 min read
Published in Chatbots Journal·Oct 28, 2021Building Haptik’s Self-serve Enterprise CX Platform — The Product Owner’s Point of ViewAt Haptik, we take pride in building the best Customer Experiences for our users — and their end-users, powered by Conversational AI. In the last 8 years, we have been leading the Conversational AI industry by building the most sophisticated Intelligent Virtual Assistants that exceed the expectations of brands &…Customer Experience5 min read
