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The most critical skill identified in top-performing product managers is their obsession with customers and their customer experience. In a single day, a product manager makes multiple decisions keeping their customers in mind, and some of these questions might look like -

What are the problems their customer is facing…


We are excited to announce that WhatsApp will now support more types of messages people opt-in to receive to build better and stronger relationships with customers. This means that your brand can proactively send additional information to your customers and drive high-quality conversations across the customer journey.

Let’s see how.

In the coming…


In a digitally transforming era like 2021, artificial intelligence (AI) has become increasingly capable of driving customer experience across various business functions, making human tasks not only easier but also more efficient and cost-effective. …


With 2 billion users and counting, WhatsApp is the world’s largest messaging platform. People across 180 countries use the app to communicate with their friends, families, and co-workers through swift and seamless messaging. …


Technology has revolutionized many sectors in the past decade. Specifically speaking, the pandemic gave rise to the rapid acceleration of technological adoption. Businesses and consumers had to rely on only one thing: technology.


In the last few months, we’ve been entirely focused on expanding our product portfolio and integrations in order to facilitate the Conversational AI needs end-to-end for fast-growing businesses across verticals. …


With the world moving online in the post-pandemic world, it is now more critical than ever for businesses to provide the best possible customer experiences in order to sustain in this competitive market. …


The COVID-19 pandemic changed everything around us. As we look back, we cannot imagine the magnitude of changes it has brought to the whole world! While it boosted the pace of the digital revolution, it also took the lives of many innocent people.

We applaud the tireless efforts of the…


In today’s digital reality, customers expect resolution in no time.

They prefer to go with the easiest mode of communication whenever they need help. …


This is PART THREE of our series on WhatsApp Commerce. Read PART ONE and PART TWO.

So your brand is now set up on WhatsApp Enterprise. Congratulations! You now have the power to reach out to potentially 2 billion people across the globe. …

Haptik

Global leaders in Conversational AI, powering Intelligent Virtual Assistants (IVA) that transform Customer Experience

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