Live Chat Agents in the Generative AI Era & What It Means for Customer Support
Human agents are an intrinsic part of customer service even as the integration of Generative AI gathers pace. They help deliver personalized customer experiences, resolve complex queries, and foster lifelong customer relationships.
However, with Generative AI offering enormous potential for businesses to transform customer support, how does the role of live chat agents change?
In our latest blog, we explore the importance of live chat agents in the era of Generative AI, the benefits of having Gen AI-powered live chat agents, the role of Generative AI in improving agent efficiency and so on.
What’s more, we’ve discussed a scenario where Agent Co-pilot is helping improve the capabilities of live chat agents.
