Messaging is both the easiest and most convenient way to connect with brands, which makes it the most popular way to communicate. Sixty-one percent of consumers attest that messaging is both convenient and easy, while brands today use messaging to offer a delightful customer experience, whether that’s customer support or enabling commerce. Messenger chatbots such as the Facebook Messenger are excellent tools for brands to automate and achieve scale as they help with lead generation, conversational commerce, customer support, and so much more.
In our blog article, we discuss what is a messenger chatbot, why a chatbot such as Facebook Messenger and real-life examples.
Read the full article: https://bit.ly/3iBXths
