Acquiring a new customer is approximately 5–25 times more expensive than retaining an existing customer. Fostering customer loyalty is a cost-effective way to scale a business too, as repeat customers are more willing to spend and tend to recommend their favorite brands to friends and family on social media and other media.
For eCommerce and online brands, identifying what their customers value is a key part of growing customer loyalty. This could be the quality of post-purchase experience, driving personalization at every stage of customer journey, or having regular interactions with customers.
In our blog article, we discuss five tips that retailers can use to offer an exceptional post-purchase customer experience from checkout to delivery.
Read the full article: https://bit.ly/3FBJDow
