Businesses globally and across industries are leveraging generative AI to improve customer service, making it more efficient and intuitive. Customer service is one business function that’s becoming increasingly revolutionized and sophisticated with the influence of generative AI. It’s way more intelligent and responsive than traditional AI, which is similar to a chess player planning his next move against his opponent. So, when comparing customer service powered by generative AI with traditional AI, what’s different?
We explore five ways that generative AI is transforming customer service for the better in our latest blog: https://shorturl.at/tCUV6
