“It is not uncommon for Chatbots and Intelligent Virtual Assistants to sometimes be used interchangeably by businesses and customers alike. However, there are some key differences between the two in terms of scope, complexity and capability. Chatbots are capable of simulating a conversational experience while IVAs have advanced capabilities that make them able to carry out a wide variety of user’s requirements.
If we keep the buzzwords and hyperbole aside though, there are actual examples that clearly differentiate Chatbots and Intelligent Virtual Assistants.
Our blog article stacks up Chatbots and IVAs using parameters such as negations, disambiguation, vocal disambiguation, and so on.
Read the full article: https://bit.ly/3W6EAkE"
