Customers today don’t wait around for resolution no matter how complex their query is. It means brands need a solution capable of resolving customer queries in quick time while ensuring they have a good support experience.
AI chatbots help improve the quality of customer service by providing self-service, which helps improve the efficiency of support while driving a better customer experience. FAQs, knowledge base, and AI chatbots are among the common customer self-service options.
Our latest blog discusses the significance of AI chatbots in driving customer self-service.
