Businesses have always had a robust customer support strategy. Contact centers have been at the center of this strategy for time immemorial. Customer expectations are rising and how! This puts brands under tremendous pressure (and opportunity!) to create hyper-personalized customer experiences to increase customer satisfaction and loyalty.

In the past few years, Conversational AI has disrupted the contact center industry. This has given brands an opportunity to rethink their customer service strategy. It’s expected that 20% of customer service interactions will be handled by Conversational AI agents by 2022. …


According to Vonage, IVR was responsible for over 50% of consumers not completing their business transactions. According to Forrester, about 79% of customers would rather self-serve than using human-assisted support channels.

These trends may force us to believe that IVR is irrelevant. However, if anything, it’s exactly the opposite. Voice is very much a preferred channel for the millennials and zillennials alike, as evident from voice assistants’ adoption and popularity. And hence, IVR will remain an integral part of businesses’ customer experience strategies if it can reinvent itself.

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Customer experience (CX) has become a critical differentiating factor for brands across verticals. According to Gartner, over two-thirds of brands are competing primarily on the basis of CX, while a study by PwC has revealed that 32% of customers are ready to abandon a brand after a single negative experience

Long wait times for customers, inefficient support operations, and lack of personalized attention are among the common customer experience challenges that businesses continue to face. …


An e-commerce Chatbot is an Intelligent Virtual Assistant (IVA) powered with Artificial Intelligence and Machine Learning capabilities. It is designed to transform the digital shopping experience for customers while increasing revenue and reducing costs for e-commerce businesses. With in-built NLU models, these chatbots enable e-commerce brands to convert visitors into paying customers and consistently provide 24/7 assistance to them.

According to research by Statista , it is observed that worldwide e-commerce sales amounted to $3.53 trillion in 2019, and the revenues are projected to grow to $6.54 trillion in 2022. …


When designing an Android Application, one of the important things to remember is the download size of your application. Huge download sizes discourage the users to download and install the application. The factor of size restriction becomes worse if you are designing a library, as developers will not want to bloat their application because of the size of your library.

Hence, to keep the library size less, it is important to bundle related functionality together while modularizing the other unrelated functionalities. …


At Haptik, we have our flagship mobile app built for Android & iOS. We have also built our SDKs (both Android & iOS) which could be plugged into any other app out there in the market and they could make use of Haptik chatbots inside their apps.

There is actually a lot happening inside a mobile app. There is storage, network, computation, handling user messages, giving back responses via API calls, etc.

On our apps, we make use of WebSockets to send and receive messages, make various API calls for handling various features on the app, and a lot more…


In the past decade, almost all tasks related to transactions involved paperwork in some way or the other. Due to the evolution of digital technology, the scenario has changed. The latter dominates the majority of the tasks these days.

Transforming the mor tgaging process aside, the penetration of digital technology in the process has also raised the bar for customers’ expectations.

Better output with minimal effort is one of the notable highlights of digital lending. As regards the process, it has become as easy for buyers as buying an item from an online store. …


With increasing choices and options, customer retention has become a critical factor for business growth. Customer service is proving to be the catalyst in this endeavor. Fulfilling customer needs is the soul of customer service as customer expectations are evolving every day. More than 76% of customers expect companies to anticipate and understand their needs and expectations. And the businesses must respond quickly and decisively to meet these expectations.

With the help of underlying Artificial Intelligence (AI) capabilities, customer service chatbots are becoming the tools that enable organizations to understand evolving customer requirements and efficiently respond to them. A salesforce…


Computer graphics teaches us how a pixel on a screen can be manipulated to draw beautiful shapes, artistic typography, eye-catching illustrations, make-me-look-good ‘ photo-filters, and a lot more. Hardware manufacturers, researchers, software developers work together to build great products: smartphones, smartwatches, smart TVs, cameras all with the study of computer graphics.

Despite the fact that computer graphics has evolved so fast and the development of software like Adobe Photoshop, Adobe Illustrator, Sketch has made our lives easier to a great extent, we still cannot generate images on-the-fly with them. …


Introduction

The Helpdesk automation systems have a marvellous aptitude to accelerate the ticketing process. Not only does helpdesk automation provide quick clarifications to customer queries, but also facilitates complex issue handling that is usually a tough nut for the robots. The motto of the automated helpdesk ticketing system is to diverge towards smart work rather than hard work. …

Haptik

Global leaders in Conversational AI, powering Intelligent Virtual Assistants (IVA) that transform Customer Experience

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