The financial services industry has come a long way — and chatbots have been an integral part of its improved efficiency and capabilities such as enhanced customer support. Benefits offered by AI-powered chatbots to financial institutions are manifold but they also enhance the customer experience (CX) through fast query resolution, on-demand assistance, payment processing, account management, and so much more.
Fintech chatbots offer a wide range of use cases and Haptik’s clients have leveraged chatbots to achieve their high-value use cases, including end-to-end query resolution, reducing agent load, customer onboarding, among others.
The success stories of Haptik’s clients offer an insight into the efficiency of chatbots and how they help fintech services achieve their business goals.
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