WhatsApp Flows: Bringing Structure to Business-Customer InteractionsWhatsApp for Business has transformed the way businesses and customers interact, driving a slew of powerful use cases that unlock…Nov 6, 2023Nov 6, 2023
How Conversational AI can Automate Customer ServiceOffering instant responses, cost-efficiency, scalability, and personalized experiences — these are some ways that conversational AI is…Oct 20, 2023Oct 20, 2023
Live Chat Agents in the Generative AI Era & What It Means for Customer SupportHuman agents are an intrinsic part of customer service even as the integration of Generative AI gathers pace. They help deliver…Sep 28, 2023Sep 28, 2023
AI Chatbot: Why It’s Essential for Customer Self-ServiceCustomers today don’t wait around for resolution no matter how complex their query is. It means brands need a solution capable of resolving…Aug 25, 2023Aug 25, 2023
Generative AI: 5 Ways It Helps Prevent Ticket CreationThe quality of customer support can make or break a brand.Aug 18, 2023Aug 18, 2023
Customer Service: 5 Ways Generative AI Is Transforming the GameBusinesses globally and across industries are leveraging generative AI to improve customer service, making it more efficient and intuitive…Aug 7, 2023Aug 7, 2023
Top 10 WhatsApp Business Solution Providers in 2023In the dynamic world of marketing, WhatsApp serves as the primary channel for brands to drive customer acquisition, engagement, sales and…Jul 10, 2023Jul 10, 2023
3 Ways to Reduce Customer Acquisition Cost (CAC) on WhatsAppWhatsApp is a game-changer for businesses in today’s hyper-connected world. It helps them target and reach potential customers around the…Jun 29, 2023Jun 29, 2023
Best WhatsApp Message Templates to use in 2023Ever since WhatsApp launched its Business API, brands across industries have jumped on the bandwagon. And why not? WhatsApp gives brands…Jun 8, 2023Jun 8, 2023
3 Ways to Reduce Customer Acquisition Cost (CAC) on WhatsAppIn today’s hyper-connected world, WhatsApp Commerce has emerged as a game-changer, enabling companies to effortlessly connect with…Jun 7, 2023Jun 7, 2023
